Terms & Conditions
SRU Insulation Ltd are completely dedicated to your total satisfaction. If you have any suggestions, comments or complaints please use the following information to contact us
Our Contact details:
2-4 Rosehill Court
Snt Helier Avenue
Phone: 0208 6482549
- Online prices may vary to showroom prices, this may be due to available discounts to online customers.
Delivery or Collection
- A preferred delivery date can be entered when ordering the goods. These will be adhered to wherever possible, but cannot always be guaranteed.
- The delivery date will be confirmed with the confirmation that the order has been placed.
- Please do not arrange to have a tradesman on site until after your goods have arrived and you have checked them (we will not pay your tradesman's costs in the event that the goods have arrived late, been damaged in transit or are not suitable for any reason).
- Any delivery dates or periods quoted by the Company are estimates only, given in good faith and the Company shall not be liable for any loss or damages whether direct or consequential resulting from any failure to meet such delivery dates or periods. All goods shall be delivered to the Purchaser's premises in the United Kingdom and risk in the goods shall pass on such delivery. Goods offered from stock are offered subject to their still being available when the Purchaser's order is received.
Standard Delivery Charge:
- Orders with a sales value of over £250 (excluding VAT) will be delivered free of additional charge within London and surrounding areas
- Orders with a sales value of £249.99 or less (excluding VAT) will be charged a agreed delivery charge through both parties.
- When collecting items in store we will try and offer a small discount on orders over £250 (excluding VAT).
Standard Terms of Delivery:
- Collected orders will be free of additional charge.
- All orders must be signed for on delivery. No expetions made
- An additional charge of £45.00 + VAT will be made if orders have to be redelivered.
- The purchaser must ensure that there is reasonable access to the delivery site. If this is not available an additional charge may be made.
- Deliveries are curb side drops only. Please make sure there will be two parties to collect delivery
- We have a 14 day return Policy. All un unsed, un damaged stock can be returned to the branch for a full refund less the restocking fee.
- Where goods are returned a restocking fee of 25% of the sales value will be payable. Please note that carriage will not be refunded
- We DO NOT refund any special orders made for stock we do not keep in the showroom.
The risk in the goods shall pass to the Purchaser on delivery and when signed for.
Items returned because they are damaged, defective or incorrect:
- If you are returning an item because of an error on our part or, in accordance with our returns policy, because it is damaged or defective, you must inform us immediately on delivery. We will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.
- SRU Insulation will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
For orders made from within the UK 20% VAT is added.